Shipping policy

Last updated: 24 February 2026

This policy applies to all products purchased online via our website/s (“Products”) and forms part of the Terms and Conditions which apply to your purchase of Products. 

Robins Kitchen offers a range of delivery and collection options. Delivery availability, timeframes, and fees vary depending on your location, the items ordered, and stock availability.

Delivery Options

Standard Delivery

  • Free standard delivery on orders $130 or more (inclusive of GST)

  • Orders under $130 incur a flat rate delivery fee of $9.95

  • Available Australia-wide

Express Delivery

  • Express delivery is available for a flat rate of $14.95

  • Availability depends on postcode

  • Express delivery is not available to all locations

Delivery availability and estimated timeframes are based on your delivery address.
For more information, refer to Australia Post delivery speeds and coverage.

Same Day & 3 Hour Delivery

Fast delivery options may be available on selected products through our delivery partner.

  • 3 Hour and Same Day Delivery may be available at checkout

  • Availability depends on local store stock, delivery capacity, and cut-off times

  • Additional delivery fees apply

For full details, visit our Same Day & 3 Hour Delivery page.

Click and Collect

Click & Collect is available at all Robins Kitchen stores.

Please allow 1–2 business days for your order to be prepared for collection. Our team will contact you once your order is ready.

How Click & Collect works

  1. Browse our range and add items to your cart

  2. Proceed to checkout

  3. Select your preferred store

  4. Choose Pick Up as your delivery method

  5. Complete payment using your chosen payment method

  6. Once your order is ready, the store will contact you to arrange collection

Collection times vary by store and will be confirmed directly with you.

For more information on Click & Collect, please visit our Terms and Conditions. 

Delivery Fees & Promotions

Applicable delivery fees are displayed at checkout before payment is completed.

From time to time, Robins Kitchen may offer free delivery promotions. Eligibility is subject to:

  • Orders placed within the stated promotional period

  • Correct delivery details being provided

  • Eligible products and order types only

  • Exclusion of commercial, wholesale, or bulk orders

Delivery fees will apply to ineligible products or orders.

Order Processing & Delivery Timeframes

Orders are typically dispatched within 1–3 business days.

Estimated delivery times within Australia are approximately 2–10 business days from dispatch. These timeframes are estimates only and may vary depending on location, courier capacity, and external factors.

Delivery delays may occur during peak periods, public holidays, or due to unforeseen courier disruptions.

If an item is unavailable at the time of dispatch, you will be refunded for the affected product.

For delivery timeframe guidance, please refer to Australia Post, Couriers Please, or Star Track.

Shipping Methods

Orders are delivered by Australia Post, Couriers Please, or StarTrack. 

We ship to Australian residential addresses and post office boxes only. International delivery is not available.

Delivery timeframes are estimates only and are not guaranteed. Robins Kitchen is not responsible for delays caused by freight carriers.

Safe Drop (Authority to Leave)

All deliveries are sent with Authority to Leave.

If no one is available to receive the delivery, the courier may leave the parcel in a safe, secure, and weather-protected location at their discretion.

If a safe drop is not suitable, the parcel may be redirected to a local collection point. You will be notified if this occurs.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details.

To update delivery instructions:

  • Australia Post: manage via MyPost

  • Couriers Please: submit a request via their contact form

Delivery instructions must be managed directly with the courier.

Order Changes or Cancellation

Subject to the Terms and Conditions applicable to your order, requests to cancel or amend may be considered before the order enters the packing process.

Once packing has commenced, the order is prepared for dispatch and can no longer be changed or cancelled.

If you need help with a change, please contact Customer Service or Live Chat in the bottom right-hand corner of the page as soon as possible.

Gift Cards

  • E-gift vouchers are delivered via email at no charge

  • Gift cards are not eligible for refund, exchange, or Click & Collect

Please review our Gift Card Terms & Conditions for full details.

Restricted Knives Delivery

Delivery of regulated knives may require identity and age verification at the time of delivery. A valid government-issued ID may be required before goods can be handed over.

Failure to provide verification may result in order cancellation.

Need Help?

For further information, please refer to our Terms and Conditions or contact our Customer Service team.